Problem

Directors at a coaching platform had zero visibility into client interactions across thousands of recorded calls. Reviewing each one manually was impossible, so unhappy clients and missed follow-ups were slipping through the cracks.

Solution

Built an AI-powered call analyzer that processes thousands of recorded coaching sessions (30–60+ minutes each), flags key issues, and produces standardized summaries for quality control.

Result

Over 5,000 hours of manual review eliminated. Directors now have concrete, actionable feedback for every client. Faster intervention on at-risk accounts and better accountability across the board.